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When the printer suddenly stops working with a code 0x97, office activity or home printing is abruptly halted. This anomaly is common on certain Epson models, particularly those in the WorkForce range. It can occur at any time, even after years of flawless service.
Understanding the origin of this code and applying the right methods not only allows you to regain a functional device but also prevents this type of failure from recurring.
The code 0x97 is a system message that alerts the user of an internal malfunction preventing the printer from continuing its tasks.
The models most often affected are those in the WF-3620, WF-4630, WF-7610, and WF-7720 series. These inkjet models intended for both individuals and professionals use a thermal micro-trap printing technology, sensitive to wear or clogging.
This type of error often manifests as:
The origin of the problem can vary depending on the condition of the device, its age, or even its usage environment.
The code 0x97 may result from a malfunction of a major electronic component. The main board or the print head management circuits may show signs of fatigue. Overheating, invisible short circuits, or wear due to long use are all potential causes.
The deposit of dried ink around the print head or in the internal channels is a recurrent cause of blockage. On average, a regularly used printer produces up to 50 ml of residual ink per year, which eventually saturates the internal sponges (called pads or absorbers).
A poorly installed or incompatible software update can cause an error 0x97. The firmware provided by Epson must be perfectly suited to the exact model, otherwise, it may cause internal conflicts.
The print head, the most stressed component of the device, may be the cause of this alert. When it no longer aligns the ink jets correctly, the system may interrupt operation to prevent damage to other parts.
If the urgency is to restart printing without waiting for a technician, a few simple manipulations may be enough to temporarily unblock the situation.
Turn off the device, unplug all cables, including the power and USB cables. Wait about ten minutes, then reconnect only the power. This action resets some internal circuits.
Open the printer cover (turned off) and gently clean the print head using a lint-free cloth slightly moistened with isopropyl alcohol to dissolve ink residues. This method should be applied with caution.
Utility software like Epson Printer Utility or Epson Software Updater allows for a quick diagnostic and correction of common errors via a connected PC.
Downloading the latest driver version from the official Epson website can sometimes stabilize the operation, especially after updates to the computer’s operating system.
If the printer repeats the error after a few prints or no longer starts, it is necessary to move on to more in-depth actions.
Proceed with a complete reset of the printer. This operation varies depending on the models, but it erases all personalized settings. It allows starting fresh by removing any accumulated software errors.
A more complete internal cleaning, sometimes with suitable cleaning kits, can extend the print head’s lifespan. If it is too damaged, its replacement can be considered, although it represents an average cost of 90 to 150 euros.
Unofficial software promises to remove certain error codes. They should be used only if the solutions proposed by Epson fail, and only after verifying their safety, as some may corrupt the firmware.
If all other methods fail, the issue may be on the main logic board. This technical replacement is often carried out in a workshop. The cost can exceed 100 euros, which often leads users to consider purchasing a new device if the warranty has expired.