Receiving a call from 01 87 21 77 77 can be worrying at first, especially if you don’t recognize the number. In a context where fraudulent calls are common, it’s legitimate to want to verify the caller’s identity. Good news: this number is indeed associated with Amazon’s delivery services. It is used to facilitate the receipt of your packages, especially when details are needed or when direct communication with the customer is useful.
What is this Amazon number used for exactly?
The 01 87 21 77 77 is used by Amazon Logistics, Amazon’s internal delivery service, as well as by some partner carriers. These services may use this number to:
- Confirm your presence at the indicated address before proceeding with the delivery.
- Verify or correct an access code, an incomplete address, or inaccurate GPS information.
- Request specific instructions to access your home (entry code, floor, intercom).
- Notify you of an imminent delivery, especially if the time slot is tight or if you requested a hand-delivery.
- Coordinate a redelivery if the first attempt failed.
Unlike other customer or commercial services, these calls are never about sales or solicitation, only the logistical tracking of your orders.
Why might this number appear on your phone?
The number 01 87 21 77 77 is a geographic number based in Paris, but it is used nationwide. It is a common outgoing call number for many couriers. It can also be used as a centralized transfer number: a call made by a courier via the Amazon app can pass through this number to mask their personal number for privacy reasons.
This explains why you might receive a call from this number even if your package is delivered in the provinces, and not in Île-de-France.
How to verify the authenticity of a call from this number?
Here are some simple and effective precautions to confirm that it is indeed a call from Amazon:
- Check your Amazon customer space to see if a package is in transit. If so, the call is likely related to this order.
- Check if a voicemail was left with delivery details.
- On Android or iPhone, use a call identification app (like Truecaller) to get information about the number.
- Never provide banking information or Amazon password, even if the call seems legitimate. Amazon never requests this type of data by phone through its couriers.
- Do not call back directly, unless you have a doubt. Couriers usually call back or leave a message if they need an immediate response.
What if you missed the call?
If you couldn’t answer in time:
- You will probably receive a notification via the Amazon app or by email, indicating a delivery attempt.
- In some cases, the package is left at a pickup point, a mailbox if the package is small, or in a nearby Amazon Locker.
- The courier may also make a second delivery attempt the same day or the next day.
