Steam: what to do when the message “Please disconnect from any VPN or proxy and try again” appears?

When the message “Please disconnect from any VPN or proxy and try again” appears on Steam, it means that the platform has detected a connection via an intermediary network that masks your real IP address. This measure is mainly aimed at preventing fraud, regional counterfeiting, or misuse of services.

Using a VPN or proxy can sometimes cause problems, even if you haven’t actively configured it, as some Internet providers or public networks use these systems to manage traffic. 

Check for an active VPN or proxy on your device

Before any manipulation, make sure that you are not connected to a VPN or proxy, whether via an application, a browser extension, or network configuration.

• On Windows, open Settings > Network & Internet > Proxy and ensure all options are disabled.
• In the VPN manager or your antivirus, make sure the VPN is turned off.
• On macOS, go to System Preferences > Network > Advanced > Proxies to check for the absence of a proxy.
• Also consider disabling browser extensions that may mask your IP.

Temporarily disable VPN or proxy to access Steam

The simplest way to bypass this block is to disconnect any VPN or proxy connection during your Steam session.

• Close your VPN software.
• Disconnect from public Wi-Fi networks that may use a proxy.
• Restart Steam after disabling these services.

If you absolutely need to use a VPN for your security, prefer those known for their compatibility with Steam and that offer dedicated or non-listed VPN IP addresses.

Clean network configurations and temporary files

Sometimes, residual traces of VPN or proxy configuration can persist in the system and interfere with Steam.

• On Windows, open the command prompt in administrator mode and run:

bash

CopyEdit

netsh winsock reset  

ipconfig /flushdns  

• Restart your machine to apply the changes.
• Also check that Steam is not configured to go through a proxy in its network settings (although rare).

Adapt your internet connection to avoid Steam blocks

Some Internet providers or public networks use transparent proxies or VPNs that interfere with Steam.

• If possible, try connecting via a private network or your mobile network.
• Avoid unsecured public Wi-Fi hotspots when using Steam.
• Use an Ethernet cable for a more direct and stable connection.

Contact Steam support if the problem persists

If despite all checks the message persists, it is advisable to contact Steam support.

• Provide them with screenshots.
• Specify the actions you have already taken.
• Mention your Internet service provider.

They can analyze your case more thoroughly and lift certain blocks if your usage complies with the rules.

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